Making a purchase could not be easier. Just browse our shop online add any items to your shopping cart. After you have finished your selection, click on the 'Checkout' button and you will be asked for a few details that we need to be able to complete the order.

 

We accept most credit card payments, Visa, MasterCard, and American Express. If you are shopping from outside of Canada, place your order and your credit card company will convert the transaction to CAD Canadian Dollars.

 

Cancellations are subject to a cancellation fee of $ 15.00 if the item has already been send out for delivery.

 

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently underpriced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. 

 

Orders with a specified delivery date will be delivered on that day. Same day delivery is ONLY available in Oakville (note must be received before same day cut off time shown above).
Orders placed to be delivered on a public holiday will be delivered the next working day. No delivery available on Sundays unless otherwise allowed by the management online on certain occasions such as Mother's Day.

 

No timed deliveries - except for funeral tributes and weddings.

 

Please call if you have a Rush order. Telephone 905-844-4112. We will do our best to accommodate your request.

 

If you require specific flowers please telephone at least 2 days before delivery is required.

 

Orders are delivered ONCE. If the recipient is not home the flowers/plant are returned to the shop and a delivery note is left informing them that flowers/plant have tried to be delivered and to collect from our store. 
If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at Fiori Oakville’s earliest convenience. 
We are not responsible for theft or damage of flowers, plants after delivery.
We take care of our flowers and ensure freshness and quality at all times.

 

Orders that are cancelled online or via the phone are subject to a cancellation fee.

 

 

Refunds/Returns Policy

 

Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery of your flowers. We always endeavor to reach an agreement with the recipient for either for a replacement or a refund depending upon the nature of the complaint.

 

Please contact us at orders@fiorioakville.com or call us at 905-844-4112