Refund policy

We strive to provide the freshest quality of flowers. However, damage can occur during transportation due to weather conditions or circumstances out of control. If you are not satisfied with the quality of our products, please reply to the email with the order confirmation and send us a picture describing the issues.

Due to the perishable nature of the products, quality complaints must be received within two days (72 hours) following delivery. Once issue is confirmed by customer service, we will send a replacement or issue a refund depending on the nature of the complaint.

Order Changes

Update request on your order should be done 24 hours before the delivery date.

We will make every effort, but change requests are not guaranteed during the holidays and weekends.

Order Cancellations

It may be possible to cancel your order, depending on the time of cancellation request. Cancellation fees will apply.

--For any order cancellation requested a $15 cancellation fee will apply.

No cancellation would be accepted on prepared order and ready to ship orders.

No cancellation during peak holidays: Valentine’s Day, Easter, Mother’s Day, Thanksgiving and Christmas.

Please contact us at orders@fiorioakville.com or call us at 905-844-4112